Spa Etiquette
Reservations Please be sure to make your spa appointments at your earliest convenience so that we are able to assure you a time that best fits your schedule.
Gratuities an adjustable 18% gratuity is added to all spa services for your convenience.
Arrival Time Please arrive at 15 minutes prior to your scheduled appointment time to allow for a change into spa attire if necessary and to unwind in our relaxation area.
Attire A robe and slippers will be provided for your visit. For any of our wet treatments, a swimsuit is recommended for your comfort or a disposable swimsuit will be provided upon request. For our Thai Bodywork service, please wear loose fitted stretchable clothing.
Children Babysitting and childcare services are available and recommended form the Cub House, located directly across from the spa entrance. Please make arrangements in advance.
Running Late? Treatments are scheduled on the hour. If you arrive late, your treatment time may be affected to accommodate our next guest. Please call and let us know if you are running late.
Cancellation Policy The spa requires cancellation notice 24-hours prior to your service to avoid being charged the full price of your service.
Gender Request We will do our best to accommodate your preference for a male or female therapist however each of our therapists is highly skilled, certified and trained in each service to ensure satisfaction, privacy and comfort.
Minors Children under 16 are welcome to receive spa services if accompanied by a guardian at all times.
Location Spa Grand Traverse is located on the lower east level of Grand Traverse Resort & Spa. There is outside access from the Spa/Club parking lot at the East end of the building for your convenience.
Pregnancy All treatments are recommended after the first trimester and not for high risk pregnancies. Please seek the advice of your doctor if you are unsure.
Serene Environment Please respect those around you seeking a relaxing atmosphere. Please turn off cell phones and please no smoking.
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