Frequently Asked Questions

You have questions, we want to help answer them!

What time is check out?        

Check out is no later than 11am on your departure date

Where can I check into my room?

All reservations for the hotel, tower, and or condos can be checked in the front desk located in the Grand Lobby

May I get an early check in?

Check in time begins at 4pm; we will try our best to accommodate any early check in requests.  Early check ins are not guaranteed and is based off occupancy.

How late is the pool open?

 

Health Club Hours

Friday & Saturday:

6 a.m. to 11 p.m.

Sunday:

7 a.m. to 10 p.m.

Monday - Thursday:

6 a.m. to 10 p.m.

Pool Hours

Monday - Thursday:

6 a.m. - 10 p.m.

Friday & Saturday:

6 a.m. - 11 p.m.

Sunday:

7 a.m. - 10 p.m.

Lap Pool Hours

Monday - Thurs:

6 a.m. - 10 a.m. and 9 p.m. - 10 p.m.

Friday:

6 a.m. - 10 a.m.

Saturday:

6 a.m. - 9 a.m.

Sunday:

7 a.m. - 9 a.m. and 9 p.m. - 10 p.m.

https://www.grandtraverseresort.com/play/health-club/

How late is are the shopping outlets open?

Mon - Thurs: 10 a.m. - 5 p.m.
Friday & Saturday: 10 a.m. - 8 p.m.
Sunday: 9 a.m. - 3 p.m. 

https://www.grandtraverseresort.com/play/shopping

Can I get a late check out?

Check with Front Desk on your day of departure

Do you have a shuttle to and from downtown?

Our Resort Shuttles do not provide any transportation off property, however there are several cab companies in the area along with LYFT & Uber in the Traverse City area

How often does the casino shuttle run? Do I need to get on a schedule?

Sun-Thurs the Turtle Creek Casino Shuttle is available 24 hours and on a on-call schedule, Friday-Saturday starting at the 5 o’clock hour the shuttle departs every half hour at 10 and 40 minutes past the hour

Do the hotel rooms have refrigerators?

The rooms located in the Hotel wing do not have a fridge in the room.  You can request a mini fridge for a fee of $25, availability is limited and is on a first come basis

Do any of the rooms have microwaves?

There are no microwaves in any of our hotel or tower rooms, If available one can be delivered to your room for $15/night

Does Aerie Restaurant & Lounge have a dress code?

There is no enforced dress code, but resort casual is preferred

Do you have day passes to your pool?

Our health club and pool are for registered guests and Grand Traverse Resort and Spa Members

What does the Resort fee cover?

Use of the health club, seasonal access to outdoor pools and The Beach Club, preferred pricing for golf and tennis, wireless internet service for guest rooms and condominiums, voicemail message service, unlimited toll free and credit card access phone calls, use of safety deposit box, parking, golf bag storage, shuttle to Cherry Capital Airport and Turtle Creek Casino

May I smoke on my patio? Where may I smoke?

All of our guest rooms and condominiums are smoke free which includes any patio or balcony.  Designated smoking areas are located 25 feet away from any building entrance

Do you allow pets?

Service animals only

I lost an item, how do I contact lost and found?

Lost and found is located in our housekeeping department which can be reached 9am-5pm Sun-Sat

How far are you from Traverse City?

Downtown Traverse City is located just 8.8 miles from the Grand Traverse Resort and Spa

Where is the closest airport? 

Traverse City Cherry Capitol Airport (TVC) is only 10 minutes from Grand Traverse Resort and Spa. If you need a pick up or transportation to the airport, arrangements need to be made in advance. Shuttles to the Resort from the airport shuttles leave every half hour on the hour. Call 231-534-6425 with transportation requests.

Does the Resort offer wine tours?

The resort only offers wine tours certain times of the year with room packages. The other times the Concierge can help set up tours with local companies.


 

Transportation options (VIA TRaverse City Tourism):

Ride Sharing:

Lyft & Uber: The national ride-sharing services are operated by smartphone app, offering on-demand transportation based on a sliding fee scale in and around Traverse City. Options include both four and six-seat vehicles.

TransportHer: The Michigan-based business is similar to other ride-sharing app services but designed specifically with women’s safety in mind. Drivers are predominantly female and specialize in transportation for women, seniors and children ages 16 and under. Drivers for males are available upon request and depend on driver supply.

Cabs:

Cherry Capital Cab: The locally owned taxi, shuttle and airport service is open every day of the year and offers booking options by phone, online or smartphone app. Seniors receive a 10% discount and minimum fare is $5.

Mass transit

BATA (Bay Area Transportation Authority) Bus: Service is offered Monday – Friday from 5 a.m. until midnight and 6 a.m. to midnight on Saturday and Sunday. One-way fares range from $1.50 to $3.00 and reduce fares are available for students, seniors and the disabled. The transit authority offers Loop service with dedicated routes and fixed stops throughout Traverse City and the surrounding villages, as well as Link service that functions as a traditional dial-a-ride.


Resort Mailing Address vs.  Resort Shipping Address – They Are Different!

Please be aware that the Resort’s mailing address is completely different than the Resort’s shipping address. Using the wrong address can lead to unfortunate delays of shipments arriving at the Resort for guests and groups. Here are the correct addresses to use. 

MAIL

United States Postal Service Mail Address:

Grand Traverse Resort and Spa
100 Grand Traverse Village Blvd.
P.O. Box 404
Acme, MI  49610-0404

SHIPPING

UPS, FedEx, and Others Shipping Address:

Grand Traverse Resort and Spa
6300 US Highway 31 North
Williamsburg, MI 49690

UPS, FedEx, and other shipping companies do not recognize the Resort’s mailing address for shipping.

 

Upcoming Events

Select Saturdays
Visit with Santa


January 19
Taste of India Dinner


December 31
New Year's Eve


May 10-12, 2019
VIP Wine & Spa with Mawby Winery


February 1-3, 2019
Bowers Harbor VIP Wine and Spa Weekend


November April 12-14, 2019
VIP Wine & Spa Weekend with Bonobo Winery


December 7, 2018


December 15
Breakfast with Santa


December 25
Christmas Dinner and Holiday Activities


December 7-9, 2018
Rove Estate VIP Wine & Spa Weekend


Wednesdays 4:00-6:00pm
Happy Hour at Spa Grand Traverse


Souvenir Shopping Tips


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  • 2-Night VIP WINE & SPA WEEKEND WITH BONOBO WINERY - April 12-14, 2019
    2-Night VIP WINE & SPA WEEKEND WITH BONOBO WINERY - April 12-14, 2019

    Relax and explore one of Traverse Cities newest wineries with our VIP Wine & Spa Weekend with Bonobo WInery.

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