The Team
The Team

The Team

While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.

It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."

Ryan Buck
Ryan Buck
Director of Sales
231-534-6159
[email protected]
Chelsea Newcomb
Chelsea Harland
National Sales Manager
231-534-6155
[email protected]

Duke Rosendahl
Duke Rosendahl
National Sales Manager
231-534-6166
[email protected]
Katie Leonard
Katie Leonard
National Sales Manager
231-534-6161
[email protected]
Kayla Condon Headshot
Kayla Condon
National Sales Manager
231-534-6164
[email protected]
Amanda Engler
Amanda Engler
Conf. Services Manager
231-534-6201
[email protected]
Brett Bowman
Brett Bowman
Exec. Meeting Manager
231-534-6162
[email protected]
Jodi Lautner
Jodi Lautner
Exec. Meeting Manager
231-534-6157
[email protected]
Liz Brooks
Liz Kondik
Special Events Manager
231-534-6203
[email protected]
Jenelle Whipple
Jenelle Whipple
Event Design Manager
231-534-6206
Becky Savage
Becky Savage
Conf. Services Manager
231-534-6205
[email protected]
Steve Baehr
Steve Baehr
Conf. Services Manager
231-534-6202
[email protected]
Kris Ruckle
Kris Ruckle
Golf & Spa Sales Manager
231-534-6168
[email protected]
Katie Reas
Joann Hanafi
Golf & Spa Sales Manager
231-534-6178
[email protected]

More Key Staff Members

Michelle Trumble
Office Manager
231-534-6156
[email protected]

Tammy Palmer
Social Sales Coordinator/NSA
231-534-6177
[email protected]

Cara Goss
Sales Assistant
231-534-6179
[email protected]

Erika Shenk-Tessin
Conference Services Assistant
231-534-6211
[email protected]

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Upcoming Events

April 1
Easter Brunch


March 31
Breakfast with the Easter Bunny


June 29-September 8
Dave Pelz Golf School


NEW Spa Only Online Gift Card


March 23-April 7
Spring Break Special


February 24, 2018
Spa and Spirits Package

with Ethanology Distillery

Valentine's Day Weekend Activities & Specials


February 25 - March 3
Traverse City Restaurant Week


Wednesdays 4:00-6:00pm
Happy Hour at Spa Grand Traverse


March 1-3, 2018
“Into The Wild” brought to you by NE Michigan SCI


Barefoot Magazine

  • The Science of Golf

    “One of the biggest advantages we have in the time we spend with our students is working on the game the way they’re supposed to work on it.”
    —Stefan Carlsmith, lead instructor

  • A Family Favorite

    Mom, dad, and the kids head due north to escape Texas summer

  • As Natural As The Surroundings

    New spa menu offers up the best of Northern Michigan

The Clubhouse
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Grand Traverse Resort and Spa

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  • Spring Break Special - March 23-April 7
    Spring Break Special - March 23-April 7

    Make the most of your Spring Break here at Grand Traverse Resort and Spa.

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    2-Night Carefree Getaway - Midweek

    2-Night Carefree Getaway

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