While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.
It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."
For five years, Spa Grand Traverse Director Dawn Olsen thought about the changes she wanted to make to the resort’s 7,000-square-foot spa and salon.
New Look for Iconic Governors' Hall
Premier gathering space undergoes $1.5 million renovation
Reuniting at the Resort
“It’s a beautiful place to reconnect and build close ties to those we love in one of the most spectacular places in Michigan.”
—Lori, Leaver family reunion