While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.
It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."
More Key Staff Members
Social Sales Coordinator/NSA
Putting Practical in Practice
For golfers who can hit pure shots like Tiger Woods on the practice tee, but become hackers when they tee the ball up on a golf course, Mark Hill might have just the cure for your game.
Turn competing in a race or triathlon into a vacation by staying at Grand Traverse Resort and Spa and enjoying all the amenities and attractions the Resort and the area have to offer.
Spa Grand Traverse- Always in Season
Special packages offer the best of summer and winter.