The Team
The Team

The Team

While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.

It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."

Ryan Buck
Ryan Buck
Director of Sales
231-534-6159
[email protected]
Chelsea Newcomb
Chelsea Harland
National Sales Manager
231-534-6155
[email protected]

Duke Rosendahl
Duke Rosendahl
National Sales Manager
231-534-6166
[email protected]
Katie Leonard
Katie Leonard
National Sales Manager
231-534-6161
[email protected]
Kayla Condon Headshot
Kayla Condon
National Sales Manager
231-534-6164
[email protected]
Amanda Engler
Amanda Engler
Conf. Services Manager
231-534-6201
[email protected]
Brett Bowman
Brett Bowman
Exec. Meeting Manager
231-534-6162
[email protected]
Jodi Lautner
Jodi Lautner
Exec. Meeting Manager
231-534-6157
[email protected]
Liz Brooks
Liz Kondik
Special Events Manager
231-534-6203
[email protected]
Jenelle Whipple
Jenelle Whipple
Event Design Manager
231-534-6206
Becky Savage
Becky Savage
Conf. Services Manager
231-534-6205
[email protected]
Steve Baehr
Steve Baehr
Conf. Services Manager
231-534-6202
[email protected]
Kris Ruckle
Kris Ruckle
Golf & Spa Sales Manager
231-534-6168
[email protected]
Katie Reas
Joann Hanafi
Golf & Spa Sales Manager
231-534-6178
[email protected]

More Key Staff Members

Michelle Trumble
Office Manager
231-534-6156
[email protected]

Tammy Palmer
Social Sales Coordinator/NSA
231-534-6177
[email protected]

Cara Goss
Sales Assistant
231-534-6179
[email protected]

Erika Shenk-Tessin
Conference Services Assistant
231-534-6211
[email protected]

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Upcoming Events

October 7
Jamaican Dinner


October 7
Big Hole Golf Tournament


October 15
Tuff Enuff Golf Tournament


November 23-25
Thanksgiving Buffet & Activities


October 16-31, 2017
Spa Week


November 11
The Great Beerd Run


September 1-30
Locals Appreciation Month


September 29-October 1, 2017
VIP SIP & SPA WEEKEND AT ROVE ESTATE


Wednesdays 4:00-6:00pm
Happy Hour at Spa Grand Traverse


Barefoot Magazine

  • Putting Practical in Practice

    For golfers who can hit pure shots like Tiger Woods on the practice tee, but become hackers when they tee the ball up on a golf course, Mark Hill might have just the cure for your game.

  • Racecation

    Turn competing in a race or triathlon into a vacation by staying at Grand Traverse Resort and Spa and enjoying all the amenities and attractions the Resort and the area have to offer.

  • Spa Grand Traverse- Always in Season

    Special packages offer the best of summer and winter.

The Clubhouse
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