While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.
It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."
HydraFacial delivers results on first treatment
Still the Best: The Bear at 35
Iconic course remains top on golfers’ must-play lists
Simply the Best
Resort garners top convention center award