The Team
The Team

The Team

While most hotels and resorts practice customer service, you'll find that Grand Traverse Resort and Spa practices "customer care." While customer service can be taught and learned as a service standard, "customer care" goes beyond a guest's expectations.

It is inherent and it takes thought. It comes with heart and passion from within the individual to make the guest's experience the best it can be. Meet the first layer of our team who practices "customer care."

Ryan Buck
Ryan Buck
Director of Sales
231-534-6159
[email protected]
Chelsea Newcomb
Chelsea Harland
National Sales Manager
231-534-6155
[email protected]

Duke Rosendahl
Duke Rosendahl
National Sales Manager
231-534-6166
[email protected]
Katie Leonard
Katie Leonard
National Sales Manager
231-534-6161
[email protected]
Kayla Condon Headshot
Kayla Condon
National Sales Manager
231-534-6164
[email protected]
Amanda Engler
Amanda Engler
Conf. Services Manager
231-534-6201
[email protected]
Photo coming soon
David Siladke
Exec. Meeting Manager
231-534-6167
[email protected]
Photo coming soon
.
Exec. Meeting Manager
231-534-6157
.
Liz Brooks
Liz Kondik
Special Events Manager
231-534-6203
[email protected]
Photo coming soon
 
Event Design Manager
231-534-6206

Becky Savage
Becky Savage
Conf. Services Manager
231-534-6205
[email protected]
Steve Baehr
Steve Baehr
Conf. Services Manager
231-534-6202
[email protected]
Kris Ruckle
Kris Ruckle
Golf & Spa Sales Manager
231-534-6168
[email protected]
Joann Hanifi
Joann Hanafi
Golf & Spa Sales Manager
231-534-6178
[email protected]

More Key Staff Members

Michelle Trumble
Office Manager
231-534-6156
[email protected]

Tammy Palmer
Social Sales Coordinator/NSA
231-534-6177
[email protected]

Cara Goss
Sales Assistant
231-534-6179
[email protected]

 

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Upcoming Events

October 13
Jamaican Dinner at Aerie


May 10-12, 2019
VIP Wine & Spa with Mawby Winery


February 1-3, 2019
Bowers Harbor VIP Wine and Spa Weekend


November 9-11, 2018
VIP Wine & Spa Weekend with Bonobo Winery


October 21
Tuff Enuff Golf Tournament


October 6
Big Hole Golf Tournament


December 25
Christmas Dinner


December 7-9, 2018
Rove Estate VIP Wine & Spa Weekend


Wednesdays 4:00-6:00pm
Happy Hour at Spa Grand Traverse


November 22
Thanksgiving Buffet


September 1-30
Locals Appreciation Month


November 10
The Great Beerd Run


Souvenir Shopping Tips


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Barefoot Magazine

  • The Science of Golf

    “One of the biggest advantages we have in the time we spend with our students is working on the game the way they’re supposed to work on it.”
    —Stefan Carlsmith, lead instructor

  • A Family Favorite

    Mom, dad, and the kids head due north to escape Texas summer

  • As Natural As The Surroundings

    New spa menu offers up the best of Northern Michigan

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