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FREQUENTLY ASKED QUESTIONS
You have questions...we want to help answer them!
Some amenities are not available due to COVID-19. Click here for the latest information.
What time is check-in? Can I get an early check-in?
Check-in begins at 4 p.m. We will try our best to accommodate any early check-in requests. Early check-ins are not guaranteed and are based off occupancy. Contact the Front Desk at 231-534-6000.
What time is check-out? Can I get a late check-out?
Check-out is no later than 11 a.m. Please check with the Front Desk on your day of departure for late check-out. Contact the Front Desk at 231-534-6000.
Where can I check into my room?
All reservations for the hotel, Tower, and or condos can be checked in the front desk located in the Grand Lobby
How old do I have to be to book a room?
You must be 21 years or older to book a room.
How late is the pool open?
Health Club Hours
Monday - Thursday: 6:00am-8:00pm
Sunday: 7:00am - 6:00pm
Monday - Thursday: 6:00 am - 8:00 pm
Friday - Saturday: 6:00 am - 9:00 pm
Sunday: 7:00 am - 6:00 pm
Lap Pool Hours
Monday - Friday: 6:00 am - 10:00 am
Saturday: 6:00 am - 9:00 am
Sunday: 7:00 am - 9:00 am
How late are the shopping outlets open?
Hours vary visit our shopping page for the most up to date hours. Learn more here.
Do you have a shuttle to and from downtown?
Our Resort shuttles do not provide any transportation off property; however, there are several cab companies in the area along with LYFT & Uber. Click for shuttle details.
How often does the casino shuttle run? Do I need to get on a schedule?
Sun-Thurs, the Turtle Creek Casino shuttle is available 24 hours and on a on-call schedule. Friday-Saturday, starting at the 5:00 p.m., the shuttle departs every half hour at 10 and 40 minutes past the hour
Do the hotel rooms have refrigerators?
The rooms located in the Hotel wing do not have a fridge in the room. You can request a mini fridge for a fee of $25: availability is limited and is on a first come basis.
Do any of the rooms have microwaves?
There are no microwaves in any of our hotel or Tower rooms. If available one can be delivered to your room for $15/night.
Does Aerie Restaurant & Lounge have a dress code?
There is no enforced dress code, but resort casual is preferred.
Do you have day passes to your pool?
Our Health Club and pool are for registered guests and Grand Traverse Resort and Spa Members.
What does the Resort fee cover?
Use of the Health Club, seasonal access to outdoor pools and The Beach Club, preferred pricing for golf and tennis, wireless internet service for guest rooms and condominiums, voicemail message service, unlimited toll free and credit card access phone calls, use of Resort safety deposit box, parking, golf bag storage, and shuttle to Cherry Capital Airport and Turtle Creek Casino. Fees and services are subject to change.
Do you have a policy for short term rentals?
We do. On the Resort campus, there are privately owned condominiums and homes that participate with short term rental companies like Airbnb or VRBO. Visitors who book short-term rentals through a third party are prohibited from accessing Resort amenities or taking advantage of special guest rates.
May I smoke on my patio? Where may I smoke?
All of our guest rooms and condominiums are smoke free, which includes any patio or balcony. Designated smoking areas are located 25 feet away from any building entrance.
Do you allow pets?
Service animals only. Learn more.
I lost an item, how do I contact lost and found?
Lost and found is located in our housekeeping department, which can be reached 9 a.m. - 5 p.m. Sun-Sat.
How far are you from Traverse City?
Downtown Traverse City is located just 8.8 miles from the Grand Traverse Resort and Spa
Where is the closest airport?
Traverse City Cherry Capital Airport (TVC) is only 10 minutes from Grand Traverse Resort and Spa. If you need a pick up or transportation to the airport, arrangements need to be made in advance. Shuttles to the Resort from the airport shuttles leave every half hour on the hour. Call 231-534-6425 with transportation requests.
What is your cancellation policy?
A one-night Deposit is required at the time of booking and is refundable less a $25 fee if cancelled 72 hours prior to your arrival. No shows are subject to one night penalty charge and loss of remainder of reservation.
Does the Resort offer wine tours?
The Resort only offers wine tours certain times of the year with room packages. Our Concierge can help set up tours with local companies.
Transportation options (VIA TRaverse City Tourism):
Lyft & Uber: The national ride-sharing services are operated by smartphone app, offering on-demand transportation based on a sliding fee scale in and around Traverse City. Options include both four- and six-seat vehicles.
TC Taxi Cab: Traverse City Taxi Cab is a locally owned and operated transportation company providing service to the entire Traverse City region. They provide custom personalized services including airport and wine tours.
BATA (Bay Area Transportation Authority) Bus: Service is offered Monday – Friday from 5 a.m. until midnight and 6 a.m. to midnight on Saturday and Sunday. One-way fares range from $1.50 to $3.00 and reduced fares are available for students, seniors, and the disabled. The transit authority offers Loop service with dedicated routes and fixed stops throughout Traverse City and the surrounding villages, as well as Link service that functions as a traditional dial-a-ride.
Resort Mailing Address vs. Resort Shipping Address – They Are Different!
Please be aware that the Resort’s mailing address is different than the Resort’s shipping address. Using the wrong address can lead to delays of shipments arriving at the Resort for guests and groups. Here are the correct addresses to use.
United States Postal Service Mail Address:
Grand Traverse Resort and Spa
100 Grand Traverse Village Blvd.
P.O. Box 404
Acme, MI 49610-0404
UPS, FedEx, and Others Shipping Address:
Grand Traverse Resort and Spa
6300 US Highway 31 North
Williamsburg, MI 49690
UPS, FedEx, and other shipping companies do not recognize the Resort’s mailing address for shipping.