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POLICY

Policies and information

Cancellations, No Shows, Changes, And/Or Early Departures

A one-night deposit is required at the time of booking and is refundable if cancelled more than 72 hours before your arrival. A $25 fee will be billed if you cancel your reservation 72 hours prior to your arrival.  No shows are subject to a one-night penalty charge and loss of remainder of reservation. 

Package Reservations: A deposit of 50% of your grand total is required when you make your reservation.  Your reservation deposit will be refunded, less a $25 processing fee with notice of cancellation at least 3 days prior to your scheduled arrival.  

To ensure availability, please call prior to arrival if you need to reserve golf, spa, or dinner reservations. 

Credit & Debit Cards
The credit card or debit card used to confirm your reservation must be presented by the card holder at check-in. In absence of the card, a validated credit card authorization must be completed and faxed to the Resort at least 24 hours prior to arrival. If you are unable to provide a card for authorization, full payment will be required at check-in. Please be aware that debit cards are subject to authorization holds including the cost of your entire stay plus an additional $50 per day may last up to 30 days. Grand Traverse Resort and Spa is not responsible for any overdraft fees because of this policy. 

Click below to access our secure credit card authorization. Please fill this out and submit the form online. Do not print and fax the form back.


Credit Card Authorization Form 

Check-In
Check-in time is after 4:00 p.m., or as rooms become available. If you arrive early and a room is not available our Bell Service can store your luggage. Please be prepared to present a valid I.D. at check-in. 

Check-Out 
Check-out time is prior to 11:00 a.m. If your meeting, event or leisure activity postpones your departure past check-out time, we suggest allowing our Bell Service to store your luggage.

 

Daily Housekeeping

Housekeeping will not be entering your room during your stay. Please call ext. 6480 if you need trash pick-up, linen or towel replacements or in-room amenities. Our staff will be happy to serve you!

Fees and Taxes Explained

We currently have a $20.95 nightly resort fee. The fee covers parking, high speed internet, entrance into our Health Club, and round trip shuttle service for the airport. Our state tax is currently 6% and the tourism assessment is 5%.

*State Tax exempt status:  The State of Michigan requires a copy of the exempt form and payment using a company check or credit card to be exempt from the 6% tax.  Taxes and fees are subject to change.

Specific Lodging Requests
Grand Traverse Resort and Spa gladly accepts requests for specific room locations and bed type preferences. We will make every effort to provide accommodations as requested, however we cannot always guarantee that every request will be met on the date of arrival.

Grand Traverse Resort and Spa has a strict no pet policy. Pets are not allowed on any property owned and operated by the Resort. Trained service animals are permitted. Guests who do not adhere to this policy are subject to a $250 fine and possible eviction.

Additional Policies
- Persons renting rooms, suites, or condominiums at Grand Traverse Resort and Spa are required to be a minimum of 21 years of age.  

- Smoking of any kind, including vaping, is not allowed in our facility, including all guest rooms. Guests caught smoking will be evicted and charged a $250 cleaning fee.

- Grand Traverse Resort and Spa has a strict no pet policy. Pets are not allowed on any property owned and operated by the Resort. Trained service animals (ADA recognized) are permitted. Guests who do not adhere to this policy are subject to a minimum $250 fine and eviction.

 

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