Skip to main content
Stay with us

Have a group/offer code?

Click here

enter your group/offer code here

Go back to form

POLICY

Policies and information

Cancellations, No Shows, Changes, And/Or Early Departures

A one-night deposit is required at the time of booking and is refundable if cancelled more than 72 hours before your arrival. A $25 fee will be billed if you cancel your reservation 72 hours prior to your arrival.  No shows are subject to a one-night penalty charge and loss of remainder of reservation. 

Package Reservations: A deposit of 50% of your grand total is required when you make your reservation.  Your reservation deposit will be refunded, less a $25 processing fee with notice of cancellation at least 3 days prior to your scheduled arrival.  

To ensure availability, please call prior to arrival if you need to reserve golf, spa, or dinner reservations. 

Credit & Debit Cards
The credit card or debit card used to confirm your reservation must be presented by the card holder at check-in. In absence of the card, a validated credit card authorization must be completed and faxed to the Resort at least 24 hours prior to arrival. If you are unable to provide a card for authorization, full payment will be required at check-in. Please be aware that debit cards are subject to authorization holds including the cost of your entire stay plus an additional $50 per day may last up to 30 days. Grand Traverse Resort and Spa is not responsible for any overdraft fees because of this policy. 

Click below to access our secure credit card authorization. Please fill this out and submit the form online. Do not print and fax the form back.


Credit Card Authorization Form 

Check-In
Check-in time is after 4:00 p.m., or as rooms become available. If you arrive early and a room is not available our Bell Service can store your luggage. Please be prepared to present a valid I.D. at check-in. 

Check-Out 
Check-out time is prior to 11:00 a.m. If your meeting, event or leisure activity postpones your departure past check-out time, we suggest allowing our Bell Service to store your luggage.

Fees and Taxes Explained

We currently have a $20.95 nightly resort fee. The fee covers parking, high speed internet, entrance into our Health Club, and round trip shuttle service for the airport. Our state tax is currently 6% and the tourism assessment is 5%.

*State Tax exempt status:  The State of Michigan requires a copy of the exempt form and payment using a company check or credit card to be exempt from the 6% tax.  Taxes and fees are subject to change.

Specific Lodging Requests
Grand Traverse Resort and Spa gladly accepts requests for specific room locations and bed type preferences. We will make every effort to provide accommodations as requested, however we cannot always guarantee that every request will be met on the date of arrival.

Grand Traverse Resort and Spa has a strict no pet policy. Pets are not allowed on any property owned and operated by the Resort. Trained service animals are permitted. Guests who do not adhere to this policy are subject to a $250 fine and possible eviction.

Additional Policies
- Persons renting rooms, suites, or condominiums at Grand Traverse Resort and Spa are required to be a minimum of 21 years of age.  

- Smoking of any kind, including vaping, is not allowed in our facility, including all guest rooms. Guests caught smoking will be evicted and charged a $250 cleaning fee.

- Grand Traverse Resort and Spa has a strict no pet policy. Pets are not allowed on any property owned and operated buy the Resort. Trained service animals (ADA recognized) are permitted. Guests who do not adhere to this policy are subject to a minimum $250 fine and eviction.

 

Barefoot Podcast

Barefoot Podcast

The official lifestyle podcast of Grand Traverse Resort and Spa

Listen Now

VIP Wine and Spa

What's better than a weekend of wine and relaxation? Nothing. Join us October 27-29 for our VIP Wine and Spa Weekend with Rove Estate.

Learn More VIP Wine and Spa
I Love the '80s to Death Murder Mystery Weekend

I Love the '80s to Death Murder Mystery Weekend

Dust off your leg warmers, tease up your hair, and put on your best neon outfit for a night filled with mystery and nostalgia. Click below for more information

Learn More

Fall Lunch at Aerie

Join us at Aerie Restaurant & Lounge October 7, 14, and 21 for lunch from 11:00am - 2:00pm for the best fall foliage view in town!

Explore Fall Lunch at Aerie
Fall Spa Specials

Fall Spa Specials

Whether you’re looking for a midweek pick-me-up, a day of complete relaxation, or a spa weekend getaway, Spa Grand Traverse has the perfect treatment or package to meet your needs. Click below to check out our Fall Specials. 

Learn More

Tuff Enuff Tournament

Are you ready to take the challenge? Join us for the Annual Tuff Enuff Tournament on Sunday, October 22. 

Take the Challenge Tuff Enuff Tournament
Casino Shuttle Service

Casino Shuttle Service

We are pleased to offer shuttle service to and from Turtle Creek Casino, Cherry Capital Airport, and our private beach

Explore

Turtle Creek Casino and Hotel

Turtle Creek Casino and Hotel offers the perfect Northern Michigan getaway

Explore Turtle Creek Casino and Hotel
Leelanau Sands Casino

Leelanau Sands Casino

A 25-mile drive along the scenic M-22 on West Grand Traverse Bay, Leelanau Sands Casino & Lodge is the entertainment hub of Leelanau County

Explore