PRECAUTIONARY CLOSUREs UNTIL FURTHER NOTICE | COVID-19 UPDATE
March 16, 2020
Grand Traverse Resort & Casinos will be temporarily closing Turtle Creek Casino & Hotel and Leelanau Sands Casino & Lodge and limiting operations at Grand Traverse Resort and Spa to mitigate the spread of coronavirus (COVID-19). This decision is part of the Grand Traverse Band of Ottawa and Chippewa Indians efforts to combat the virus and ensure the safety of all community members.
“While there have been no reported cases of COVID-19 at any of our properties, we will be closing our casinos and hotels today at 5:00pm until further notice. The protection of our guests, employees, and vendors is paramount,” states Grand Traverse Resort & Casinos CEO Michael Schrader. “During the temporary closure, all casino employees will be placed on leave status and fully compensated, and a deep clean of the facilities will be conducted. Our
convenience stores, Eagletown and Turtle Creek markets, will remain open to continue to serve the public for their needs during this critical time.”
Grand Traverse Resort and Spa will continue to operate with essential staff offering one hundred Tower Guest Rooms. All other amenities are closed.
“Grand Traverse Resort & Casinos and the Grand Traverse Band remain unified in the protection of our guests, employees and their families, our tribal community, as well as the many vendors we utilize in our operations,” added Grand Traverse Band of Ottawa and Chippewa Indians Tribal Chairman Thurlow “Sam” McClellan. “We stand together and join forces to protect our people. Our prayers go out to all of the families and nations who have been impacted by this virus.”
The health and safety of our guests and employees is our primary focus at Grand Traverse Resort and Spa. Please refer to official resources for the most up to date local and national information.
FAQs For Our Guests
Q: Why are you closing your outlets and reducing the number of rooms available? Do you have a confirmed case of COVID-19?
A: We closed most of our outlets as a precautionary measure for our guests and team members. There are no confirmed cases of COVID-19 at Grand Traverse Resort and Spa at this time.
Q: When will you re-open your food services, Spa, and Health Club? How can I be the first to know?
A: Rooms are available right now. Currently, there is not a confirmed open date for our other amenities. However, we are estimating re-opening on or around April 13. This will be based on an evaluation of circumstances at that time. To stay up to date on our re-opening day, check this page and our social media.
Q: What amenities are open?
A: We have a limited number of Tower rooms available. All of our other outlets are closed, including Spa Grand Traverse and the Health Club.
Q: What are you doing during the closure?
A: While the Hotel and outlets are temporarily closed, we will use the time to do a very thorough deep clean of the entire property. This will include public spaces, offices, and employee areas.
Q: I’m looking for a place to stay, is your property open?
A: Yes, a limited number of Tower rooms are available to book. For reservations, call 231-534-6000.
Q: Will Turtle Creek Market or Eagle Town Market be closed?
A: Turtle Creek Market and Eagle Town Market are closed.
Q: Are you paying your employees while select amenities are closed?
A: Yes. All employees will be placed on leave status and fully compensated.
Q: How can I get a hold of customer service while you are closed?
A: Please note, during this time our normal operations are closed. If you have an urgent need, please call 231-534-6000.
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